Engage live chat offers instant chat services to help customers on your website find the answers they are looking for. When somone is on a medical website, such as hearing aids, and would like to know more about the product, it can be very helpful to have someone there to help. Think of it like a sales clerk in a high-end store. They are there to answer any basic questions, but mostly to help the customer feel that they are getting personalized attention when selecting a hearing aid. This can be very helpful for getting more customers, especially during non-business hours.
Here’s a quick video describing the service.